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We want you and your pet to be completely happy. If something isn't right, we'll make it right.
Not happy? Return it for a full refund, no questions asked.
Simple, straightforward, and stress-free.
Fill out our return request form below or contact our support team. Include your order number and reason for return.
We'll email you a prepaid return shipping label within 24 hours of your request approval.
Pack your items securely in the original packaging if possible. Attach the label and drop off at any carrier location.
Once we receive and inspect your return, your refund will be processed within 3-5 business days.
Unopened items returned within 30 days receive a full refund to your original payment method.
Opened items may be eligible for store credit at our discretion. Contact us to discuss your situation.
Refunds are processed within 3-5 business days of receiving your return. Bank processing may take additional 5-10 days.
If your item arrives damaged or has a manufacturing defect, contact us within 48 hours with photos. We'll send a replacement immediately at no additional cost and provide a prepaid return label for the damaged item.
Mistakes happen! If you received the wrong item, contact us immediately. We'll ship the correct item right away and provide a prepaid return label for the incorrect one.
We understand pets can be picky! If you've opened a product and your pet won't eat it, contact us. We may be able to offer store credit or exchange for a different product.
Subscription orders follow the same return policy. You can also pause, skip, or cancel subscriptions anytime from your account dashboard.
Get started by contacting our support team with your order details.