Frequently Asked Questions

Standard shipping takes 3-5 business days within the contiguous US. Express shipping (1-2 business days) is available at checkout for an additional fee. Orders placed before 2 PM PST on business days typically ship the same day.

Yes! We offer free standard shipping on all orders over $50. This applies to the contiguous United States. Alaska, Hawaii, and international orders may have additional shipping costs.

Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime by visiting our Track Order page and entering your order number and email address.

We process orders quickly! If you need to make changes, please contact us within 1 hour of placing your order. After that, we may not be able to modify it before shipment.

Currently, we ship to all 50 US states and Canada. We're working on expanding to more countries soon. Sign up for our newsletter to be notified when we launch international shipping.

We offer a 30-day satisfaction guarantee on all products. If you're not completely satisfied, you can return unopened items for a full refund. Opened items may be eligible for store credit on a case-by-case basis.

Visit our Returns page and fill out the return request form. You'll receive a prepaid shipping label via email within 24 hours. Pack the items securely and drop off at any carrier location.

Once we receive and inspect your return, refunds are processed within 3-5 business days. The refund will appear on your original payment method within 5-10 business days depending on your bank.

We're so sorry! Please contact us within 48 hours with photos of the damage or incorrect item. We'll send a replacement immediately and cover all return shipping costs.

Yes! Every product on Animalia is reviewed by our veterinary advisory board before being added to our marketplace. We also work directly with brands to verify quality standards and ingredient sourcing.

We partner with brands that manufacture in the USA, Canada, and select international facilities that meet our strict quality standards. Each product page includes country of origin information.

Absolutely not. None of our products are tested on animals. We only carry brands that share our commitment to cruelty-free practices.

We have a rigorous vetting process that evaluates ingredient quality, manufacturing practices, brand transparency, and customer feedback. Less than 10% of brands that apply are accepted.

Many of our products feature organic ingredients, and we clearly label these on each product page. Use our filters to shop specifically for organic or natural products.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Absolutely. We use industry-standard SSL encryption and never store your full credit card information. We're PCI DSS compliant and partner with trusted payment processors.

No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, earn rewards, and checkout faster on future orders.

Yes! Sign up for our newsletter to get 15% off your first order. We also offer a loyalty program where you earn points on every purchase that can be redeemed for discounts.

While we can't provide veterinary advice, our product pages include detailed information about use cases and benefits. For specific health concerns, please consult your veterinarian.

Use our allergen filters to exclude products containing common allergens like chicken, beef, grains, or dairy. Each product page lists all ingredients for your review.

Always consult your veterinarian before starting any new supplement, especially if your pet is on medication. Some supplements may interact with certain medications.

We recommend a gradual transition over 7-10 days. Start by mixing 25% new food with 75% old food, then gradually increase the ratio until fully transitioned.